Our Services - Sales Consultancy Services

Inbound Call Handling

Our inbound call handling is there to support your customers. From placing an order over the phone to customer enquires and complaints, our experienced agents are ready to assist.

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e-mail & Chat Support

With lots of customers preferring online support, our agents can support by webchat and email. With the latest technology, our agents can reply quickly and efficiently meaning a better customer experience.

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Social Media

Reputation and customer feedback is key to a healthy running business. Our trained agents are on hand to reply and support your customers reaching out over Facebook, Twitter & other major platforms.

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customer support

About us - Customer Support experts

Callgro is a leading provider of inbound multichannel customer support solutions.

We help our clients by delivering high-quality support to their clients at an affordable price, by leveraging our international Multilingual call centres resources.

Security and compliance are of the highest importance. All call centres and operatives used within our network adhere by PCI DSS, ISO 27001 and all practices are GDPR Compliant.

With multilingual capabilities, Ongoing in-house training and performance monitoring, our customer service agents are second to none.

Our active account management, innovative technology and regular reporting means you have a constant transparent overview of ongoing performance results.

Download our Support Delivery Process Guide & FAQs

We understand how important your customers are and their experience. Finding an outsource contact partner should be exactly that a partnership. Our process from initial consultation to delivery is designed to give you peace of mind at every step of the way.

Are you keen to understand what the support delivery process looks like? It's likely that you have lots of questions too, which is why we have put together a frequently answered questions as well as our support delivery process guide. Let us walk you through the campaign onboarding, explain our scripting and training processes and give you insight into our reporting.

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People Power - Our management team

Pierre Coombes

Award-Winning Sales expert Pierre Coombes featured on BBC, High Profile Magazine, Evening Standard & many more has a wealth of experience in Customer support & Acquisition. Pierre also runs sister company Big Wolf Group an international Marketing group specialising in Lead generation.

Pierre Coombes
Co-founder

Marketing Manager

Attention to detail is one of Paige's number one qualities, making sure projects are organised and executed with precision. Behind the scenes, she monitors processes and KPIs to make sure everything is running smoothly and everyone is happy in the process.

Paige Osborne
Admin Manager

Alice

Alice as our quality control manager, she makes sure all communication and reporting are up to our high standards. All reports are first sent to her and then back to the account managers to send on to our end clients.

Alice Cookson
Head of Quality Control

Richard

Richard is our head of IT, all systems and compliance are run via him to make sure it is best practise and secure and compliant. Richard has over 30-years expertise in the field.

Richard Cortez
Head of IT

Industry Sectors - Our agents have worked extensively in:

Our contact centre agents have a huge wealth of experience working with companies across a broad range of sectors both within the UK & Internationally. Some of our popular areas of speciality are listed below.
  • eCommerce

    Customer Support for ecommerce / retail businesses

    Whether you are a startup online store or a worldwide retail giant, we are here to support you with outsourced customer support. Our multi-channel customer support centre can support your customers over the phone, on e-mail, chat and social media. It's important that your clients feel heard and that the right measures are taken to give them the best experience. Our 2-week training / on-boarding means we are extensive with getting brand synchronised support inline with your policies. For more information on how we can help support your customer, both new and existing get in touch with our team today or sign-up for our information newsletter.

  • Travel & Hospitality

    Fastest in the world

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    Duis aliquet orci eget nunc commodo imperdiet ac id justo. In hac habitasse platea dictumst. Vivamus ante elit, maximus vitae augue in, fermentum condimentum turpis. Quisque fermentum purus eu sem laoreet aliquam. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut at leo placerat.

    Ipsum vitae, mattis est. Vivamus vel placerat nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et...

  • Energy and Utilities

    Vivamus vel placer nibh

    Morbi ornare nec magna id luctus. Vivamus vel placer nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et. Vivamus neque elit, hendrerit id volutpat ac, porta ultricies arcu. Suspendisse non erat a nisl venenatis faucibus.

    Duis aliquet orci eget nunc commodo imperdiet ac id justo. In hac habitasse platea dictumst. Vivamus ante elit, maximus vitae augue in, fermentum condimentum turpis. Quisque fermentum purus eu sem laoreet aliquam. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut at leo placerat.

    Ipsum vitae, mattis est. Vivamus vel placerat nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et...

  • Food and Beverage

    Suspendisse non erat a nisl venenatis faucibus

    Morbi ornare nec magna id luctus. Vivamus vel placer nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et. Vivamus neque elit, hendrerit id volutpat ac, porta ultricies arcu. Suspendisse non erat a nisl venenatis faucibus.

    Duis aliquet orci eget nunc commodo imperdiet ac id justo. In hac habitasse platea dictumst. Vivamus ante elit, maximus vitae augue in, fermentum condimentum turpis. Quisque fermentum purus eu sem laoreet aliquam. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut at leo placerat.

    Ipsum vitae, mattis est. Vivamus vel placerat nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et...

Ecommerce Customer Support

eCommerce

Customer Support for ecommerce / retail businesses

Whether you are a startup online store or a worldwide retail giant, we are here to support you with outsourced customer support. Our multi-channel customer support centre can support your customers over the phone, on e-mail, chat and social media. It's important that your clients feel heard and that the right measures are taken to give them the best experience. Our 2-week training / on-boarding means we are extensive with getting brand synchronised support inline with your policies. For more information on how we can help support your customer, both new and existing get in touch with our team today or sign-up for our information newsletter.

Travel

Travel & Hospitality

Fastest in the world

Morbi ornare nec magna id luctus. Vivamus vel placer nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et. Vivamus neque elit, hendrerit id volutpat ac, porta ultricies arcu. Suspendisse non erat a nisl venenatis faucibus.

Duis aliquet orci eget nunc commodo imperdiet ac id justo. In hac habitasse platea dictumst. Vivamus ante elit, maximus vitae augue in, fermentum condimentum turpis. Quisque fermentum purus eu sem laoreet aliquam. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut at leo placerat.

Ipsum vitae, mattis est. Vivamus vel placerat nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et...

energy

Energy and Utilities

Vivamus vel placer nibh

Morbi ornare nec magna id luctus. Vivamus vel placer nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et. Vivamus neque elit, hendrerit id volutpat ac, porta ultricies arcu. Suspendisse non erat a nisl venenatis faucibus.

Duis aliquet orci eget nunc commodo imperdiet ac id justo. In hac habitasse platea dictumst. Vivamus ante elit, maximus vitae augue in, fermentum condimentum turpis. Quisque fermentum purus eu sem laoreet aliquam. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut at leo placerat.

Ipsum vitae, mattis est. Vivamus vel placerat nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et...

energy

Food and Beverage

Suspendisse non erat a nisl venenatis faucibus

Morbi ornare nec magna id luctus. Vivamus vel placer nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et. Vivamus neque elit, hendrerit id volutpat ac, porta ultricies arcu. Suspendisse non erat a nisl venenatis faucibus.

Duis aliquet orci eget nunc commodo imperdiet ac id justo. In hac habitasse platea dictumst. Vivamus ante elit, maximus vitae augue in, fermentum condimentum turpis. Quisque fermentum purus eu sem laoreet aliquam. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut at leo placerat.

Ipsum vitae, mattis est. Vivamus vel placerat nibh. Aliquam ipsum lorem, pretium dictum gravida nec, blandit id nunc. Sed dictum eget dui vitae finibus. Mauris egestas viverra est, porttitor blandit est semper et...

Customer Support Monthly Packages - All Channels (Phone, Chat, e-mail, Social media)

Gold £1k

  • Designed for Startups / Small companies
  • 50 interactions per month
  • Call handling
  • webchat support
  • social media support
  • Account manager
  • on-boarding
  • ongoing training
  • Monthly reporting
  • 8 am to 6 pm Mon - Fri
  • 24/7 (optional - additional 80% cost)
  • Additional Interactions £10 each

Platinum £2.2k

  • Designed for SMEs
  • 300 interactions per month
  • Call handling
  • webchat support
  • social media support
  • Account manager
  • on-boarding
  • ongoing training
  • Monthly reporting
  • 8 am to 6 pm Mon - Fri
  • 24/7 (optional - additional 80% cost)
  • Additional Interactions £7 each

Diamond £8.5k

  • Designed for Medium size companies
  • 2000 interactions per month
  • Call handling
  • webchat support
  • social media support
  • Account manager
  • on-boarding
  • ongoing training
  • Weekly reporting
  • 8 am to 6 pm Mon - Fri
  • 24/7 (optional - additional 80% cost)
  • Additional Interactions £4 each

Low Cost Pricing

We are on average 60% more affordable than other major full channel customer support providers.

Detailed Reports

Our detailed reports make it easy to track customer interaction levels and agent KPIs.

Easy Campaign Setup

Our 3 stage campaign setup makes the starting process smoother and means we can deliver the very best customer support.

Flexible & Scalable

With a network of over 2500 agents, we can scale to support even the largest of outsourced support needs.

Friendly Team

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Assigned Account manager

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Contact us / Request more info

Get in touch with us today for a quote or more information.

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Callgro Ltd, Aldgate Tower, 2 Leman Street, London, E1 8FA, United Kingdom –  Tel. 0845 8623373